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SMARTAlert

Never miss a job request again!

What is a
SMARTAlert?

When a customer scans the SMARTSticker, the engineer receives a digital notification of any service, repair, or replacement required.

How do
SMARTAlerts work?

Step 3 -

Engineer linked to the scanned SMART Sticker receives a SMARTAlert via email. Engineer selects ‘View SMARTAlert’ from the ‘Dashboard’ to view the job request. Alert provides: Job location, type, appliance, fault code and suggested spare parts to complete the job, before accepting or refering the job.

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Step 1 -

Homeowner scans the QR on the SMARTSticker, directing them to the SMARTLINK platform. The homeowner selects the action required (e.g. ‘Need a repair’).

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Step 2 -

The homeowner confirms their details. Then the homeowner explains the appliance problem to engineer via the description box. Finally homeowner selects ‘Contact your local engineer’.

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FAQs

What is the Fault Finder feature?

Whats included in a SMARTAlert?

How do I turn off SMARTAlerts?

What happens if I decline a SMARTAlert?

What do I do if I accept the job and can no longer attend?